CH88 Frequently Asked Questions

To register on CH88, click the sign-up option on the homepage and complete the registration form with your full name, date of birth, email address and a secure password. You must be at least 18 years old. Once submitted, verify your email address to activate your account. Full account features, including withdrawals, become available after KYC verification is completed.

The minimum age to register and play on CH88 is 18 years old, or the higher minimum age required by the applicable operator license jurisdiction. Age is verified during the KYC process using a government-issued document such as your CNIC or passport. Accounts found to have been opened by individuals under the minimum age will be permanently closed and any balance forfeited.

CH88 requires identity verification as part of its KYC process. Accepted documents include your Computerised National Identity Card (CNIC) — front and back — or a valid passport bio page. You may also need to provide proof of residential address and a selfie or liveness image. All documents must be submitted through the official secure portal only, not via email or chat.

No. Each individual is permitted to hold only one CH88 account. Duplicate accounts — whether registered under the same identity, device, IP address or payment method — are a violation of our Terms and Conditions. If duplicate accounts are detected, CH88 may close all associated accounts, void pending bonuses and withhold balances pending investigation.

To reset your password, click the 'Forgot Password?' link on the login page. You will receive a password reset email at your registered address. Follow the link in the email to set a new password. If you do not receive the email within a few minutes, check your spam folder. If the problem persists, contact support at [email protected] for assistance.

CH88 is an English-language online gaming information and entertainment platform targeting Pakistani users. However, CH88 does not hold a gambling license issued by the Government of Pakistan, the PTA or any Pakistani provincial authority. Pakistani users are solely responsible for understanding and complying with local laws, including the Prevention of Gambling Act, 1977. CH88 does not provide legal advice on this matter.

CH88 supports a range of deposit methods as displayed in the platform cashier at the time of your transaction. Familiar Pakistani payment services such as Easypaisa, JazzCash, Raast, and bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah are referenced as contextually familiar options. Please note that their mention does not imply that these providers endorse or facilitate gambling transactions. Verify available methods in your account cashier.

Minimum deposit amounts vary by payment method and may be updated periodically. The current minimums for each available method are displayed in the cashier at the time of your deposit. All amounts are processed in PKR or the currency shown at the time of the transaction. We recommend checking the cashier directly before initiating a deposit rather than relying on figures quoted elsewhere.

Withdrawal processing times at CH88 depend on your chosen method, your KYC verification status and any compliance review requirements. Bank transfers to institutions like HBL, UBL, Meezan Bank or Bank Alfalah typically take one to five business days. Mobile wallet withdrawals via services referenced as Easypaisa or JazzCash are subject to provider processing times. CH88 does not guarantee specific timelines and cannot be held responsible for delays caused by third-party providers.

Withdrawals may be delayed or declined for several reasons, including incomplete KYC verification, an outstanding wagering requirement on bonus funds, a mismatch between your deposit method and the requested withdrawal method, or a compliance review triggered by your account activity. To resolve a delayed withdrawal, ensure your KYC documents are submitted and approved, then contact support at [email protected] with your withdrawal reference number.

In most cases, CH88 processes withdrawals to the same payment method used for your deposit, in line with standard anti-money laundering (AML) obligations. Withdrawing to a different method may require additional verification and is subject to approval at CH88's discretion. Contact customer support if your original deposit method is no longer available or accessible.

CH88 offers a broad selection of online gaming options, including live casino games (such as live roulette, live blackjack and live baccarat with real dealers), slot games from leading third-party providers, and sports betting covering international cricket (ICC tournaments, bilateral series), PSL T20 matches, football leagues, UFC events and more. The full game catalogue is accessible after account registration and login.

CH88's sports betting section covers a wide range of markets including Pakistan cricket internationals, PSL T20 fixtures, ICC World Cup events, football leagues and UFC bouts. You select an event, choose your market (for example, match winner or total runs), enter your stake in PKR and confirm the bet. Odds fluctuate in real time ahead of and during live events. Always review the Terms and Conditions for rules on void bets and settlement procedures.

Return to Player (RTP) is a theoretical percentage expressing how much of total wagered money a game pays back to players over millions of rounds. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered, on average, over a very large sample. RTP is not a guarantee for any individual session. Short sessions can produce results significantly above or below the theoretical RTP — both wins and losses are entirely possible.

All casino games available through CH88 are supplied by third-party software providers who use certified Random Number Generator (RNG) technology, which is independently tested to ensure fairness. Live dealer games are streamed from studios operating under their respective provider's regulatory framework. CH88 does not operate the game engines directly. For game-specific fairness certifications, refer to the individual provider's documentation.

Yes. CH88 is designed to be accessible on smartphones and tablets. The platform is mobile-responsive, meaning it adapts to your screen size automatically through any modern browser on Android or iOS. This lets users across Pakistan — whether in Karachi, Lahore, Islamabad or smaller cities — access the platform on the go without needing to download a separate native app in all cases.

CH88 welcome bonuses are promotional incentives offered to newly registered users upon their first qualifying deposit. The bonus amount, eligible payment methods, minimum deposit threshold (in PKR) and associated wagering requirements are set out in the specific promotion terms published at the time of the offer. Always read the full bonus terms before making a deposit, as general information presented elsewhere may not reflect the current active offer.

A wagering requirement specifies how many times you must stake your bonus amount in qualifying games before bonus-derived winnings can be withdrawn. For example, a 30x requirement on a PKR 1,000 bonus means you need to place PKR 30,000 in eligible bets. Note that different games contribute different percentages toward clearing the requirement — slots often contribute 100% while table games may contribute less. Check the promotion's specific terms for contribution rates.

Yes. All CH88 bonuses carry an expiry date or time limit, after which any uncompleted wagering requirement causes the bonus balance and any associated winnings to be forfeited automatically. The expiry period for each promotion is specified in its individual terms. To avoid expiry, activate bonuses only when you have sufficient time to meet the wagering requirements within the stated period.

Yes. If you prefer to play without bonus conditions, you may opt out of bonus offers at the time of deposit. Once a bonus has been activated and credited to your account, it is subject to the applicable wagering requirements and cannot be deactivated mid-play. If you have concerns about bonus terms or wish to discuss your bonus status, contact CH88 support at [email protected].

A bonus may be voided if: the expiry period elapsed before wagering was completed; a maximum bet limit was exceeded during bonus play; the terms of the promotion were violated (for example, using a non-qualifying payment method); or duplicate account activity was detected. If you believe a bonus was removed in error, contact support with your account username and the bonus reference, and CH88 will review the case.