CH88 Privacy Policy

This Privacy Policy (the "Policy") is issued by CH88 (the "Platform", "we", "us" or "our") and governs the collection, use, storage, sharing and protection of personal data relating to individuals ("Users", "you" or "your") who access or use the CH88 website located at ch88.cam and all associated services, pages and content.

CH88 is committed to protecting the privacy of its users and to processing personal data in a responsible, transparent and lawful manner. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the platform.

By accessing or using the CH88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing practices described herein. This Policy forms part of our Terms & Conditions and should be read alongside them.

If you do not agree with any part of this Policy, you should discontinue your use of the platform immediately. Questions or concerns about this Policy may be directed to our support team as set out in Section 17 (Contact Us) below.

The following defined terms are used throughout this Privacy Policy:

CH88, operating the website at ch88.cam, acts as the Data Controller in respect of personal data collected through the platform. As Data Controller, CH88 determines the purposes for which personal data is collected and the manner in which it is processed.

For all data-related enquiries, requests to exercise your rights, or concerns about this Policy, please contact us using the details set out in Section 17 of this document. CH88 aims to respond to all data-related requests within 30 calendar days of receipt. Where requests are complex or numerous, this period may be extended; you will be notified accordingly.

CH88 collects personal data from various sources and across different stages of your interaction with the platform. The categories of data collected are described below:

You are not required to provide all categories of data — however, failure to provide mandatory data (such as KYC documents when requested) may result in restrictions on your Account, including the inability to process withdrawals.

CH88 processes personal data only for specified, explicit and legitimate purposes. The primary purposes and their corresponding legal bases are as follows:

• Account Registration and Management: To create, maintain and administer your Account, authenticate your identity at login and enable platform features. Legal basis: performance of a contract with you.
• KYC and Age Verification: To verify that you meet the minimum age requirement (18+ or higher as required by the applicable license jurisdiction) and to confirm your identity in accordance with the operator's compliance obligations. Legal basis: legal obligation and legitimate interests.
• Payment Processing: To process deposits and withdrawals, verify payment sources and comply with financial crime prevention obligations. Legal basis: performance of contract and legal obligation.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse and other prohibited conduct. Legal basis: legitimate interests and legal obligation.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for suspicious activity and to fulfil reporting obligations where required by the applicable regulatory framework. Legal basis: legal obligation.
• Responsible Gambling: To monitor usage patterns that may indicate problem gambling behaviour, to enforce account limits and self-exclusion requests, and to provide appropriate support interventions. Legal basis: legitimate interests and legal obligation.
• Customer Support: To respond to your enquiries, resolve disputes and provide assistance with account or payment issues. Legal basis: performance of contract.
• Platform Improvement: To analyse usage patterns, identify technical issues, conduct testing and improve the usability, performance and content of the platform. Legal basis: legitimate interests.
• Marketing Communications: To send promotional offers, updates and personalised content where you have provided consent. You may withdraw consent at any time. Legal basis: consent.

CH88 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the circumstances and to the extent described below:

• Identity Verification Providers: Third-party KYC and identity verification services that assess submitted documents (e.g., CNIC, passport) for authenticity and match against watchlists.
• Payment Service Providers: Payment processors and gateway operators that facilitate deposits and withdrawals. References to familiar Pakistani payment services — Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are for contextual awareness only. These providers operate under their own privacy and data-handling terms which you should review independently.
• Fraud Detection and AML Systems: Third-party screening services that assess transactions and account behaviour against fraud and money laundering risk indicators.
• Game Technology Providers: Third-party software providers whose games are integrated into the platform. These providers may receive limited gameplay data (e.g., bet history) for game delivery and integrity purposes.
• Regulatory and Licensing Authorities: Disclosures required by the applicable operator licensing authority or by court order, lawful governmental request or law enforcement direction.
• Professional Advisers: Legal, financial or compliance advisers engaged by CH88 to whom disclosure is necessary for the provision of professional services, under binding confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of CH88's business or assets, personal data may be transferred to the acquiring or successor entity, subject to equivalent protections being maintained.

All third-party Data Processors engaged by CH88 are required to process personal data only on CH88's documented instructions, to maintain appropriate security measures and to comply with applicable data protection requirements.

CH88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain the Account relationship and to comply with applicable legal and regulatory obligations. Specific retention considerations include:

• Active Accounts: Personal data is retained throughout the period your Account remains active and for a reasonable period thereafter to handle any post-closure queries or disputes.
• KYC and AML Records: Identity documents, KYC verification records and transaction histories may be retained for a minimum period required by the applicable operator license jurisdiction's AML legislation — typically five (5) years from the date of the last transaction or Account closure, whichever is later.
• Support Communications: Records of support interactions are retained for a period sufficient to manage ongoing queries and for quality assurance purposes.
• Marketing Data: Marketing preferences and contact details used for promotional communications are retained until you withdraw consent or opt out, after which they are removed from active marketing lists.
• Technical Logs: Server logs and device data may be retained for security and fraud investigation purposes for a defined period in accordance with CH88's data governance policies.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

CH88 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, accidental loss or destruction. These measures include, but are not limited to:

• HTTPS/TLS encryption for all data transmitted between your browser or app and the CH88 platform.
• Encrypted storage of sensitive data, including identity documents and financial records.
• Password hashing using industry-standard cryptographic algorithms — CH88 does not store passwords in plain text.
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Regular security assessments and monitoring for anomalous access patterns.
• Two-factor authentication (2FA) availability for User accounts where implemented.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach affecting your personal data, CH88 will notify affected users and relevant authorities as required by applicable law and without undue delay.

CH88 uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate the platform effectively, remember your preferences and analyse user behaviour.

9.1 Types of Cookies Used:

• Strictly Necessary Cookies: Required for the platform to function. These enable login sessions, session security and core functionality. They cannot be disabled without preventing access to the platform.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised or pseudonymised data about how users interact with the platform — which pages are visited, how long sessions last and where users navigate. This data is used to improve platform design and performance.
• Security and Fraud Detection Cookies: Help identify suspicious login behaviour, bot activity or other fraud patterns by tracking device fingerprints and usage anomalies.

9.2 Managing Cookies: You may configure your browser to refuse or delete cookies. However, disabling strictly necessary cookies will impair the platform's functionality and may prevent you from logging in or accessing core features. Instructions for managing cookies are available in your browser's help documentation.

As CH88 operates internationally and engages third-party service providers located in various countries, your personal data may be transferred to, stored in, and processed in countries outside Pakistan. Some of these countries may not have data protection laws equivalent in strength to those of your country of residence.

Where such transfers occur, CH88 takes steps to ensure that appropriate safeguards are in place — such as contractual data protection clauses with service providers — to protect your personal data to a standard consistent with this Policy. By using the CH88 platform, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan for the purposes described in this Policy.

The CH88 platform is strictly for adults aged 18 years or older, or the higher minimum age prescribed by the applicable operator license jurisdiction. CH88 does not knowingly collect or process personal data from individuals below the applicable minimum age.

If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated Account. If you have reason to believe that a minor has accessed or registered on the CH88 platform, please contact us immediately using the details in Section 17.

Account holders are responsible for ensuring that minors do not access their Account or the CH88 platform through the account holder's device or credentials.

Subject to applicable law and overriding legal obligations (such as AML and KYC retention requirements), you have the following rights in respect of your personal data held by CH88:

To exercise any of these rights, please contact CH88 as described in Section 17. CH88 will respond to all valid rights requests within 30 days. Identity verification may be required before processing certain requests to prevent unauthorised access to your data.

13.1 Opt-in Marketing. CH88 will only send you promotional emails, SMS messages or push notifications where you have provided explicit consent to receive such communications during registration or subsequently through your account settings.

13.2 Content of Marketing. Marketing communications from CH88 may include information about available bonuses, new game releases, sports betting markets (including cricket, PSL T20 events, ICC tournaments and football), platform updates and promotional campaigns. All marketing communications will clearly identify CH88 as the sender and will include an opt-out mechanism.

13.3 Opting Out. You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any marketing email, by updating your notification preferences in your account settings, or by contacting customer support. Opting out of marketing does not affect the receipt of transactional or operational communications (such as account verification, withdrawal confirmation or security alerts), which are sent as part of the contractual service.

13.4 No Sale of Data for Marketing. CH88 does not sell your contact details or profile data to third-party advertisers or data brokers for their own marketing purposes.

CH88 processes certain categories of usage data — including gameplay patterns, session frequency, deposit behaviour and loss history — for the purpose of responsible gambling monitoring. This processing enables the platform to identify indicators of potentially problematic gambling behaviour and to take appropriate protective measures, which may include triggering support interventions, enforcing account limits or processing self-exclusion requests.

Where a User requests self-exclusion, their Account information — including name, email address and payment details — may be shared with third-party responsible gambling schemes or multi-operator self-exclusion services, where applicable and as required by the operator's license conditions. This processing is based on legal obligation and the legitimate interest of protecting Users from gambling-related harm.

Self-excluded Users will be removed from active marketing lists immediately upon confirmation of exclusion. For more information about responsible gambling tools and support, please visit our Responsible Gambling page.

The CH88 platform may contain links or references to third-party services, including payment providers and game studios. These third parties operate under their own privacy policies and data-handling practices, which are independent of this Policy. CH88 is not responsible for the privacy practices of third-party websites or services and recommends that you review the relevant privacy policies before providing personal data to any third party.

CH88 reserves the right to amend this Privacy Policy at any time. Where changes are material — meaning they are reasonably likely to affect your rights or our data-handling practices in a significant way — CH88 will endeavour to provide advance notice via the platform or by email to your registered address before the changes take effect.

The revised Policy will be published on this page with an updated effective date. Your continued use of the CH88 platform after any amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, please discontinue use of the platform and close your Account.

If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 12, have a complaint about how CH88 handles your personal data, or want to report a potential data security concern, please contact us using the following:

CH88 takes all privacy enquiries and complaints seriously. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to an applicable supervisory or data protection authority in your jurisdiction.